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關務人員升官等關務薦任-關務類關務人員升官等關務薦任-技術類(選試機械設計)關務人員升官等關務薦任-技術類(選試電機機械)關務人員升官等關務薦任-技術類(選試船舶管理與安全)關務人員升官等關務薦任-技術類(選試船舶通訊)關務人員升官等關務薦任-技術類(選試紡織品檢驗及品質管制學)關務人員升官等關務薦任-技術類(選試系統分析)關務人員升官等關務薦任-技術類(選試化學程序工業)
關務英文10421單選題
📖 閱讀測驗 · 共用前文
Automated Passport Control (APC) first rolled out for international travelers at Chicago's O'Hare Airport in July 2013 and since then 23 other U.S. airports implemented the kiosks in their U.S. Customs and Border Protection international arrivals areas. When the kiosks debuted in Chicago and a few months later at New York's JFK Airport, U.S. officials asserted they would slash average wait times by as much as 40%. They've appeared to deliver on that promise at some airports while most have seen mediocre success. At JFK airport the average wait time for international travelers to complete the two-step arrivals process, using the kiosks and then showing the receipt travelers receive to a Customs Officer, is about 18.5 minutes so far this month based on Customs data. That's a 65.9% decrease from the 30.7-minute average wait time in March 2013 before the kiosks launched at JFK and this puts JFK at the top of the leaderboard in terms of which airport can claim the most success from the kiosks. However, the improved overall monthly average wait time doesn't mean JFK completely overcame its notoriously long Customs wait times. For example, Delta Air Lines boasted that Customs wait times in its Terminal 4 arrivals facility at JFK were reduced by 90% shortly after the kiosks became available in October 2013. But last week there were still several instances of maximum wait times exceeding two hours in Terminal 4 and average wait times hovered around one hour. Only four of the 24 airports using the kiosks managed to reduce their average wait time this month by 40% or more compared with March 2013 or 2014 (whichever date came before kiosks were implemented). After JFK, Dallas/Forth Worth International Airport, Houston George Bush Intercontinental Airport and Miami International Airport reduced their average wait times by 51.6%, 45.9% and 40.4%, respectively, for this month compared to either March 2013 or 2014. The average wait times at some airports weren't terrible to begin with before kiosks arrived--which could explain why some terminals saw small percentage decreases, but still included excessive wait times of an hour or more in most cases. Some of the airports, such as JFK, Orlando International Airport and Chicago O'Hare Airport, allow travelers from the 38 visa waiver countries to use the kiosks while many, including Phoenix Sky Harbor and Seattle-Tacoma airports, only grant access to U.S. and Canadian citizens.

What is the purpose of this passage?

ATo argue for the use of airport kiosks.
BTo discredit the implementations of airport kiosks.
CTo present a performance review of airport kiosks.正確答案
DTo inform readers about the technology behind airport kiosks.
答案與詳解
C
正確答案
文章用各機場實際數據評估自動護照查驗機(APC)的成效,屬績效回顧類文章。

為什麼答案是 C

全文以數據檢視 kiosks 自 2013 年上路後各機場表現 (等候時間下降百分比、最長等候時間),正是一份『績效評估報告』。

考點:非倡議文考點:非貶抑文考點:績效回顧考點:非技術介紹
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