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One of the most fashionable ideas in business is that companies should earn their crust from subscribers,
who are “locked in” for a period of time, rather than from customers who can easily switch to another provider
at any time. Subscription models are seen by many investors and executives as the holy grail, because they
promise a recurring stream of revenue. But the approach suffers from three underappreaciated problems.
Acquiring subscribers can be eye-wateringly expensive. Their urge to run away is often only temporarily
suppressed. And consumers may have more than one relationship at a time.
The best-known subscription model is probably Amazon Prime. It has about 80m members in America
alone and for $99 a year offers film and music, speedy delivery of goods and even discounts on goods such
as baby food. There are many other examples. Netflix offers a wall of TV for a monthly fee. And more are
coming. Venture-capital firms are pouring money into subscription-based home-delivery firms that bring
to your doorstep meals, pills or even fresh underpants. Zuora, a software firm, talks of the rise of the
“subscription economy.”
Several star firms floating their shares this year have subscription models. Dropbox, a cloud-storage firm,
listed on NASDAQ on March 23rd and is worth $13bn. It boasts 500m registered users and wants to convert
them into “paying users,” of whom there are already 11m, who get a superior service. Spotify, a music
streaming firm that listed on April 3rd, has 159m users but derives its $27bn valuation from 71m “premium
subscribers” who pay to listen without adverts. On average each generates 13 times more sales and 27 times
more gross profit than users who pay no fee.
According to this article, what is NOT included in Amazon Prime's $99-program?
ADiscounts on food
BFilms
CSpeedy delivery of goods
DNo adverts for music正確答案
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