Most people will admit that the relations between various ethnic and racial groups is a potential source of problems for a culturally diverse society such as the United States. Most \_9\_ people will also agree that prejudice plays an important role in the misunderstandings, intolerance, and even hostility that may develop and persist between such groups. If our objective is to minimize these problems, one necessary step is to \_10\_ the issue of prejudice. Research has clearly established that prejudice exists and \_11\_ a person expressing a prejudiced view may be unaware that it is in fact biased. An interesting experiment, which is often \_12\_ in educational textbooks, was conducted in 1973 to determine the potential effects of prejudice on the judgements of future school-teachers. The researcher made videotapes of three children speaking to an adult. The camera angle was \_13\_ that the children's faces were not visible; however, it was obvious from the tape that the children were speaking and that they were racially different—one was white; one was African American; the third was Mexican American. A soundtrack containing exactly the same conversation in English with the same American voice was added to the tapes. Each tape was played to one of three groups of student teachers. Their task was to judge the correctness of the speech of the child they had seen on the videotape. 第 14 题至第 17 题為篇章結構，各題請依文意從四個選項中選出最合適者，答案選用不能重複 There has been a great deal of research into the art of negotiation, and, in particular, into what makes a “good” negotiator. One point most researchers seem to agree on is that good negotiators try to create a harmonious atmosphere at the start of a negotiation. \_14\_. Therefore, there may be a willingness on both sides to make concessions. Good negotiators generally wish to reach an agreement which meets the interests of both sides in the long run. \_15\_. Instead of seeking immediate gains, it is more important to ensure that they do not harm their relationship with the other party. Skillful negotiators are flexible. They do not “lock themselves” into a position so that they will lose face if they have to compromise. \_16\_. For example, instead of insisting that they must get a large order only once, they opt for small orders that may help develop long-term corporation with their partners. Successful negotiators do not want a negotiation to break down. If problems arise, they suggest ways of resolving them. \_17\_. Instead of giving up right away, they keep the communication open, select a few arguments and repeat them. This suggests that tenacity is an important quality. Finally, when the deal is done, they confirm it and close it so that both sides feel satisfied.