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英文101 年第 37 題單選題
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If you think that your colleagues are making your life more difficult than it should be, you need to beware that the impact may be more far-reaching than you imagine. That is, the negative feeling resulting from your colleagues may have a ripple effect that extends as far as your wife's workplace; the unpleasant feeling would follow you home, leading to unhappiness for your spouse and family members, and ultimately casting a negative influence on their jobs. Dr. Merideth J. Ferguson, a professor of management at Baylor University, empirically established this claim. Using statistical software to explore the relationship, if any, between employee reports of co-worker rudeness and reports by the employee's family members, Dr. Ferguson found that exposure to rudeness in one's workplace created stress and unpleasant feeling for both spouse and family. Most importantly, she found a direct, positive relationship between the unpleasant feeling that the employee experienced and the stress at the spouse' (or family members') workplace. Being treated unkindly by a colleague can hurt our self-esteem, and cause anxiety and depression. If we go home with this negative emotion and energy, the happiness of the people that we love and care can be negatively affected. Despite this awareness, keeping unpleasant workplace feelings outside the home can be difficult, especially when it is chronic. To resolve the above problem, Dr. Ferguson suggested that we ought to be more mindful of where we are and switch to different mindsets in different contexts; when we are at our workplace, we need to switch to the rational mode and devote our full attention and energy to work; when we are home, we have to switch to the tender/emotional mode and focus strictly on family and friends. If none of the above work, we then seek professional help by talking to a counselor or psychologist about the stress or any negative feeling we have; this can help lesson the emotional ripple effect resulting from work.

Which of the following statements is true?

AWe should first seek professional help before we examine our own mindset.
BOur negative feelings only affect our spouses, but not other family members.
CWe can be immune to any unpleasant feelings arising from our workplace.
DFacing our work and family with the right mindset can help reduce the negative emotional impact.正確答案
答案與詳解
D
正確答案
職場負面情緒具漣漪效應,應依場合切換理性與感性心態,必要時尋求專業協助以減輕對家庭之衝擊。

為什麼答案是 D

對應第三段核心建議:在工作與家庭切換合適心態(rational/tender mode)能減少負面情緒漣漪效應,敘述正確。

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