外語領隊人員（英語）外國語（英語）110 年第 1 題單選題
Guest: My friend has just fallen over and cut his leg badly. It is Ms. Lin from room 510.
Clerk:
AThat's right, ma'am. I hope you will have a good rest.
BI'm afraid we do not have any ambulance.
CSomeone will get the first aid equipment and come straight up immediately. Don't move him.正確答案
DCan you call a doctor?
C正確答案
飯店櫃檯面對客人受傷的緊急通報，應立即提供急救協助並安撫，選項 C 為標準應答。
逐選項解析
AThat's right, ma'am. I hope you will have a good rest.✕ 錯誤
客人通報朋友嚴重受傷，櫃檯回答 "have a good rest" (祝您好好休息) 完全不合邏輯且缺乏同理心，屬於無視緊急狀況的錯誤應答。
BI'm afraid we do not have any ambulance.✕ 易錯陷阱
飯店通常沒有專屬救護車，但直接回答 "do not have any ambulance" 過於消極。正確做法應是主動協助撥打 119 叫救護車，而非直接拒絕。
CSomeone will get the first aid equipment and come straight up immediately. Don't move him.✓ 正確
DCan you call a doctor?✕ 易錯陷阱
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