外語領隊人員（英語）外國語（英語）108 年第 17 題單選題
Suzanne: I'd like to leave one day earlier. Can I settle my bill now? Hotel clerk: _____ .
AYes, but we don't accept American Express正確答案
BYes, but we don't have room available now
CI will try to find one for you because it is the peak season and all rooms are sold out
DThis is the key card and your room number is 830, on the eighth floor
A正確答案
掌握 "settle my bill"（結帳）為退房情境，選項中僅 A 涉及付款方式，其餘皆為訂房或入住情境，故選 A。
逐選項解析
AYes, but we don't accept American Express✓ 正確
BYes, but we don't have room available now✕ 易錯陷阱
錯誤。客人要退房結帳，櫃檯卻回答「現在沒有空房」（don't have room available），這是旅客詢問訂房或入住時才會出現的對話，情境完全錯置。
CI will try to find one for you because it is the peak season and all rooms are sold out✕ 易錯陷阱
錯誤。櫃檯表示「旺季房間客滿（sold out）會試著找房」，這同樣是針對「訂房」需求的回應，與客人要退房結帳（settle the bill）的需求毫無關聯。
DThis is the key card and your room number is 830, on the eighth floor✕ 易錯陷阱
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